About Us


What can’t be returned?
Earrings, sale items, charity, promotional items and bespoke pieces (engraved after purchase) Are not able to be returned unless faulty. 

Store Credits
Store credit can be used anytime online or in-store. Our store credits do not expire. 

We do not provide refunds for change of mind, only for manufacturing faults (please get in touch here with our Customer Care team if you believe you’ve received a faulty item).

To be eligible for a return, all items must be unworn and in original packaging with all tags attached; items will not be credited if damaged upon return.

Sale items
All sale items are a final sale as per our Terms and Conditions available for viewing here. They cannot be returned to us for a credit note, refund or exchange unless the item received is faulty or your order was fulfilled incorrectly. We do not offer exchanges for ring size. 

Promotional items
For orders purchased within a promotional period or sale, terms and conditions do vary and are published within the  page at the time of the promotion. Promotional items cannot be returned.

Returns using AfterPay
If you have paid for your order through AfterPay, we will issue you with a store credit as we are unable to void your AfterPay payments. Your agreement with AfterPay will still continue and you will be required to pay any scheduled repayments. For more information on AfterPay’s terms and conditions, please click here.

Return and exchange policy
In compliance with Australia Consumer Law, Francesca is not required to provide a refund or exchange if you make an incorrect selection, need a different size or change your mind. This includes payments made with AfterPay. 

If there is a fault with the item you have purchased, we will offer to repair or replace where available otherwise a store credit or refund will be offered. All claims for faulty items are assessed on an individual basis by our independent jeweller and the outcome is at the sole discretion of Francesca. If a refund is required, it will be processed back via the original payment method used to place the order. Proof of purchase is required for any exchange, return or refund.