You sure can! If this happens within our three month warranty period, we will cover the cost of repair and there will be no charge. If your bracelet is outside our warranty period and beads were lost, there may be a fee associated with the repair. Please get in touch at admin@yourdomain.com or pop in store to discuss further!

We are currently phasing to a new style of jump-ring which is super exciting! This new style is an overlapped jump-ring, making it easier for you to add and remove charms from your bracelets without any tools required – it works just like a keyring! Our classic style jump-ring does require jewellery pliers.

Click here on step-by-step instructions on how to attach your new charm to your bracelet!

We sure do! At the top right hand side of your screen you will see ‘My Rewards’ where you can join our loyalty rewards club and accrue Franc points! All points have a 6 month expiry from the purchase date if no further orders are place within that timeframe. Loyalty rewards cannot be used in conjunction with any other offer, promotion, discount code or shipping cost. Minimum cart value is required for each reward. Once a reward has been redeem we are unable to add the points back onto your account. Please contact hello@yourdomain.com if you have any queries.

You sure can! Select the bracelet you wish to purchase and in the order notes during checkout, tell us what size you would like it made to! We suggest measuring your wrist and adding 1cm.

Please note, we do not recommend purchasing items for children due to choking hazard.

We’re all about versatility – so that’s why we released our Franc Create chain, a fully adjustable chain available in both 50cm and 80cm lengths that have a ball mechanism allowing you to adjust your necklace to any length making it perfect for layering!

To do this you slide the ball mechanism along the chain – holding the chain close to the ball in the other hand! It can be a little stiff on it’s first go but don’t be afraid to be firm as our chains are very sturdy! Still not sure? Click here to see a photo of how to do it!